What is the complaints procedure to follow?
Camper & Nicholsons Crew Placement Division aims to provide a high quality of service to all hiring parties and candidates. We would like to know if you feel that we have failed to do so, in order to help us deal with the specific problem and avoid it happening again.
If you would like to register a complaint, please send an e-mail to:
crew@camperandnicholsons.com
Please include the following information in your complaint:
Your name
Your address
Your telephone number
A short description of the events that have led to your complaint, including the names of the people involved.
NOTE: All complaints will be treated in confidence.
We will send you an e-mail to acknowledge your complaint and ask you to confirm or explain the details set out.
Your complaint will be logged in our 'Complaints Procedure Record'.
At this stage we will do our utmost to resolve your complaint.
You will receive a written reply within 5 working days of your initial e-mail, the time required to investigate your complaint. In certain instances we may have to extend this to 10 working days, in which case you will be informed by e-mail.
Our reply will include the findings from our investigation and suggestions for resolving the matter when necessary.